FAQ
PAYMENT
WHAT PAYMENT METHODS DO FINE FORM ACCEPT?
You can use all the main Credit Cards & Apply Pay Google Pay and PayPal in our store.
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HOW SECURE IS MY PERSONAL INFORMATION?
Our website adheres to highest industry standards in order to protect your personal information with the best security solutions.
Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the internet for processing payments safely.
ORDER TRACKING
MY TRACKING NUMBER IS NOT WORKING
90% of our orders has a tracking number available. However, it's possible that your order doesn't have a tracking number. Please contact us at support@website.com in case you need to know more about your shipment which doesn't have a tracking code and we'll do our best to get you some information about it!
You will receive your tracking number by email within few days from your order. You can then track your order using the code at our Track Order page.
Please make sure you've inserted your code right, best way to do this is by using copy & paste.
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HOW DO I KNOW IF MY ORDER HAVE BEEN POSTED?
When your items have been dispatched, we will send a notification email to your registered email address and to the phone number you used at checkout. The tracking number is normally available within the next few days of dispatch.
You can also check our online order tracking page.
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THE TRACKING SITE SAYS DELIVERED BUT I HAVEN'T RECEIVED MY PACKAGE YET
Sometimes postal tracking services mark an order as delivered when it has reached your local post office, even though you have not yet received your package. In this case, please wait a few more days for your postal service to deliver the package to your home or contact your local post office as they may hold the item for you.
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SHIPPING & DELIVERY
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DO YOU POST INTERNATIONALLY?
Not currently. Website will post worldwide shortly.
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HOW LONG DOES IT TAKE FOR MY ORDER TO POSTED OUT?
All items are subject to a handling period before they are dispatched.
99% of orders leave head office within 1-3 days of payment.
We will notify you by email when your items have been shipped.
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MY ORDER DID NOT ARRIVE ON TIME, WHAT SHOULD I DO?
If for any reason whatsoever your items do not arrive within 5-7 business days from the purchase date, please contact hello@fineform.ie.
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HOW LONG DOES POSTAGE TAKE?
Please allow1-3 business days for standard domestic postage
All orders will be dispatched from our head office in Co Kildare within 1-3 business days.
HOW IS THE PACKAGE BEING DELIVERED?
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This depends on where you live and which product you order. The package will be delivered to your home, mailbox, porch or local post office with a notice left on your mailbox.
Most orders will be available for pickup from your local post office once you receive a notice letter by your mailbox. This also happens if the mailman has tried to deliver the package to your home but no one was there to accept it and it couldn't be left anywhere safe.
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HOW MUCH DO YOU CHARGE FOR POSTAGE?
We use An Post and FastTrack couriers, postage is €6 for purchases 0 - 2kg.
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FROM WHERE IS MY PACKAGE BEING POSTED FROM?
To ensure your item(s) are in pristine condition, we carefully inspect, packaged and mail packages from Co Kildare. If you need more information about this, please contact us at hello@fineform.ie.
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RETURNS & REFUNDS
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WHAT IF I RECEIVE A DAMAGED / FAULTY PRODUCT?
If you have received a damaged or faulty product from Fine Form, please send us within 7 days of receipt of item a photographic, or video proof of the damage and we will gladly offer replacement item, where possible, or full refund (free, of course).
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AFTER PURCHASE
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I'VE PUT A WRONG POSTAGE ADDRESS / CHOSE THE WRONG VARIANT! CAN I CHANGE?
If this happens to you, email us at hello@fineform.ie as soon as possible, and we will do all we can to rectify with courier, Please note: if this can't be changed we may be able to offer a refund it item is delivered to wrong address.
No taxes charged for domestic Irish purchases. For international purchases, payment of customs charges and taxes is the responsibility of the recipient and will not be covered by us here at the Website. For further details of charges, please contact your local customs office.
If your order is held up in customs, we suggest calling your country's customs department directly and asking them to release your items.
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CAN I CHANGE MY POSTAL ADDRESS?
Once you have placed an order, the information goes straight to the shipping department which takes 1-3 working days to process. After which the our postal department will send the tracking codes to the data entry to update the tracking codes and send postal confirmation email to the customer. Hence, if you need to make any changes to your postal address, please contact hello@fineform.ie as soon as possible after you've placed your order and we might be able to take care of it.
Please ensure that all the information provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.
NOTE: To all customers that provided a different postal address than their permanent address, we will not be responsible for lost or undelivered parcels and/or if you moved from address provided.